Certain information you may provide to us is confidential in nature, and we have adopted a formal privacy policy to explain the limited instances when, and with whom, information may be shared. Information you provide us that is not generally available to the public will be kept confidential and will not be shared with other persons or organizations without your consent.
An exception to this is the sharing of information with an insurance company for the purpose of placing, servicing, or updating your insurance policy(ies). We make no representation to you regarding the privacy policy of the insurance company, which may differ from ours.
The insurance companies we represent are required, under the Gramm-Leach-Bliley Act, to adopt their own formal privacy policy and to disclose that policy to you.
You may browse our website anonymously and view information about insurance issues and products. Information about anonymous browsing does not identify you personally and may be used for analytical purposes to help improve our website and services.
Information that you save or submit through one of our online forms or Wizards is protected using Secure Sockets Layer (SSL) technology. This prevents unauthorized parties from accessing your private information during a secure web session.
SMS Communications & Mobile Privacy
SMS Consent
By voluntarily providing your mobile phone number through our website, online forms, applications, policy documents, or other communication methods, you consent to receive SMS (text) messages from Colonial Insurance Services, Inc.
These messages may include, but are not limited to: Policy updates, billing notifications, claims communications, appointment reminders, quote follow-ups, customer service responses, and other insurance-related communications.
Message frequency may vary depending on your policies and interactions with us.
Message and data rates may apply based on your mobile carrier plan.
Providing consent to receive SMS messages is not a condition of purchasing insurance products or services.
Opting Out
You may opt out of SMS communications at any time by replying STOP to unsubscribe from future messages or HELP for assistance.
After you send STOP, you will receive a confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt back in.
If you need assistance, you may also contact our office directly.
Data Use & Protection
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
Your SMS consent and phone number will be used solely for communication related to your relationship with Colonial Insurance Services, Inc.
SMS communications may be retained in accordance with our record retention policies and applicable insurance regulations.
